THE INSIDE Story

H5 COLO operates a purpose-built, carrier-neutral data center facility at 12712 Park Central Drive, Suite 200, Dallas, Texas 75251. Located at the geographic center of the Dallas-Fort Worth Metroplex near the High Five interchange, our facility provides enterprises with secure, highly available colocation infrastructure backed by 100% uptime on critical systems since inception in 2009.

POWER INFRASTRUCTURE

The H5 COLO facility operates three independent 17 MW utility service entrances from ONCOR, providing a total of 17 megawatts of power capacity. Our power infrastructure is designed with:

Three separate-path utility feeds from the Texas Instruments DOD priority grid — designated as a Medical Grid which was not subject to rolling outages during the 2021 Texas ice storm
250 watts per square foot power density across the data center floor
Redundant power distribution with A&B power paths to every cabinet
Underground utility delivery eliminating weather-related outages from wind, snow, and ice
N+1 UPS systems with battery backup and diesel generator failover
Upgradeable cabinet power from standard 5kW to 8.6kW, with 17kW available by request
Diverse dual-path circuits: 110V/20A, 208V single-phase, and 208V three-phase options

Our colocation solutions contain overbuilt electrical infrastructure allows customers to add equipment beyond stated capacity without circuit overages or downtime. Circuit upgrades from 110V to 208V can be completed while equipment remains online.

COOLING AND ENVIRONMENTAL CONTROL

H5 COLO uses a total containment approach to environmental control through sealed server cabinets with vertical exhaust ducts (chimneys). This chimney-based cooling design is the most efficient method for heat containment, delivering energy savings of 15% or more compared to traditional hot-aisle/cold-aisle designs. Each H5-supplied cabinet includes:

Closed-loop chimney attachment for maximum cooling efficiency
Heat sensors that trigger NOC alerts if internal temperature exceeds 98°F
Sealed construction isolating potential equipment fires to a single cabinet

The facility maintains optimal temperature and humidity levels 24/7/365 with redundant HVAC systems monitored continuously by our on-site Network Operations Center.

SECURITY AND COMPLIANCE

H5 COLO is a hardened, SSAE 18 Type 2 SOC2-compliant data center with multiple layers of physical and electronic security:

24/7/365 on-site security personnel and Network Operations Center staff
Dual-layer access control: building/floor access controlled by one system, data center floor controlled by a separate biometric and proximity card system
Dual-layer video surveillance with analog and IP camera systems recording to separate storage devices
Restricted data center access - customer maintains individual cabinet keys and optional biometric locks for cages and suites
Dry-pipe double-interlock pre-action sprinkler system with heat and smoke detection
Cabinet-level heat sensors integrated with NOC monitoring
CO2 fire extinguishers stationed throughout the data center
Battery leak containment and detection system

CARRIER-NEUTRAL CONNECTIVITY

H5 COLO is a carrier-neutral facility with lit and dark fiber connectivity to multiple Dallas-area data centers and cloud providers. Our Meet Me Room provides direct access to six carriers:

AT&T
Lumen (formerly CenturyLink)
Verizon
UPN
Zayo
Fiberlight

H5 COLO simplifies cross-connect installation to all carriers. While we provide an optimized premium blended network to clients, our carrier-neutral model allows customers to bring their own connectivity or establish direct peering with any provider.

COLOCATION OPTIONS

We offer flexible colocation configurations to match your infrastructure requirements:

Standard Full Cabinets: 44U high × 24" wide × 43" deep with locking doors and chimney attachments. Optional 48" and 36"-wide cabinets available.
Private Cages: Customized caged environments with locking doors for segregated infrastructure. Biometric access available.
Dedicated Suites: Fully enclosed private suites with walls and electronically controlled access. Biometric access available.
Phase II Expansion: 20,000 square feet of Phase II space available for build-to-suit requirements.

LOCATION AND ACCESS

H5 COLO's location at 12712 Park Central Drive in Dallas, Texas places us at the geographic and logistical center of the Dallas-Fort Worth Metroplex. Our facility is:

Adjacent to the High Five interchange (I-635 and US-75) — one of the busiest highway junctions in North Texas
Within 20 minutes of DFW International Airport and Dallas Love Field
Easily accessible from all major DFW business districts
Surrounded by hotels, restaurants, retail centers, and Anderson Bonner Park

On-site amenities include furnished office space, lab workspace, conference facilities, a fitness center, and an on-site café.

SCHEDULE A FACILITY TOUR

Experience the H5 COLO difference firsthand. Contact our team at 972.GET.COLO or sales@h5colo.com to schedule a private tour of our Dallas TX data center facility. We'll walk you through our power infrastructure, cooling systems, security protocols, and available colocation configurations tailored to your requirements.

BUILDING DESCRIPTION

4-level purpose-built Data and Technology Center provides a secure location for critical infrastructure and personnel
20,000 SF hardened Data Center with 5,199 RSF of developed Business Continuity space
55,000 RSF floor plates
Poured in place concrete slab
Pre-cast 18" thick steel reinforced concrete walls
15' slab to slab floor height
250 PSF floor loading in Data Center
Roof rated to withstand 200 mph winds
Oversize dedicated freight elevator
Staging area for customer shipment storage

SECURITY/MONITORING

Multiple layers of security with 24/7/365 on-site personnel and building and elevator access to the 2nd floor controlled by Proximity Card System
Data Center access requires government issued photo identification, documented credentials and access levels on file
Data Center access is controlled by two separate control systems. Access to the building and the floor H5 is on, is controlled by one system. A second access control system controls entry to the Physical Data Center.
Data Center access controlled by a combination of Proximity Card System and Biometric Access Control
Mantrap configuration to enter Data Center floor uses Biometric Plam reader
Lockable Cabinets and Cages, Proximity Card System is available on cages
Dual layers of surveillance and recording throughout facility. Combination of Analog and I/P camera systems connect to separate recording devices at various locations. to protect your mission-critical information assets.
Quarterly audits of access privileges are conducted to ensure compliance with policies and procedures
All Data Center floor entrances/exits have alarms and remain locked at all times

POWER

Three 17 MW separate path utility feeds provide redundancy from Texas Instruments DOD grid. This is a priority Medical Grid which feeds multiple hospitals in the area.
Two utility feeds run into a ONCOR ATO in a on-site secured underground ONCOR VAULT on campus.
A main feed comes from this ATO in the secured ONCOR vault in the Data Center building to an ONCOR Utility Room within the building. The third feed comes directly into the secured ONCOR vault in the Data Center building.
H5 has multiple ATS’s built in scalable configuration with room for more as we grow.
Dual Independent N+1 redundant UPS systems with both Lead Acid and Gel Pack battery sets
New core electrical system Installed 2013
Independent UPS Room In basement
Separate Battery Room in basement next to UPS room
Backup power generation provided by 2.5 MW Cummins generator
Swing Gear to allow multiple generator configuration with additional Rollup generator connection point
Comprehensive Liebert electrical monitoring system
250 W per SF diverse power connections standard, power to cabinets up to 17 kW
Power metered at breaker level is monitored for electrical consumption in H5 COLO cabinets
Electrical architecture allows field upgrades while equipment is running

COOLING

HVAC control system that includes 2 N+1 redundancies
Temperature management (75 degrees +/-5 degrees)
In order to avoid condensation or the possibility of electrostatic discharge, a relative humidity of 45% +/-5% is maintained
24 independent Liebert HVAC units with roof-mounted condensers cool the Data Center and provide N+1 redundancy
The building air handlers have been engineered to duct building chiller air into the Data Center in case of an emergency. These chillers automatically adjust to their lowest temperature to cool the Data Center should the temperature exceed normal operating parameters, thus providing 2N redundancy.
All components electronically monitored 24/7/365 by the Network Operations Center
Sealed Cabinet Architecture providing the most efficient cooling available. All Cabinets heat output is electronically monitored 24/7/365 with automated alerts to in-house NOC
Professional maintenance and inspection of all HVAC units is performed quarterly

CONNECTIVITY

A multitude of connectivity options from carriers: On Net with AT&T, LUMEN (previously CenturyLink), Verizon, UPN, Zayo, and Fiberlight.
Multiple diverse, dedicated fiber optic pathways from street delivered to secure, diverse POEs
Careful cable management with separation from power cabling
All forms of copper and fiber connections available
Our network infrastructure provides optimal performance and guaranteed availability
A Cisco-powered network including redundant Cisco routers configured with diverse carriers provide a completely fault tolerant network configuration to internet
Customers are connected to the network via Cat5e, Cat6 or Fiber
H5 COLO'S carrier neutral policy and proximity to fiber from multiple carriers allows customers to choose the connectivity solution that best fits their requirements
Port level bandwidth utilization monitoring and health status

Compliance

SSAE 18 Type 2 Compliant SOC2
AICPA Service Organization Control Reports
PCI Physical
HIPPA Physical

SAFETY

Dry Pipe Double Interlock Pre-action Sprinkler System fire suppression with heat and smoke detection
Battery Leak containment and detection systems
All components electronically monitored 24/7/365 by the Network Operations Center
Professional quarterly maintenance and inspection
Annual fire prevention training
On-site 24/7/365 environmental and bandwidth monitoring
On-site 24/7/365 Network Operations Center with remote hands

CABINETS, CAGES, SUITE OPTIONS

Standard Full Cabinets - 24" wide by 42" deep locking cabinets with chimney attachments to increase energy efficiency and protect the health of your equipment and data. Optional 24" X 48" and 36" x 48" cabinets can be ordered.
Closed Loop Chimney Attachments serve as a green element to the Data Center environment and produce cooling energy efficiencies up to 15% or more
Customized Private Cages with locking doors for clients who need a cost-effective solution for segregating their environment in a shared Colocation space
Suites - a completely separate environment behind walls with electronically controlled access doors

BUSINESS CONTINUITY WORKSPACE

5,199 RSF of developed Business Continuity space
17,682 RSF available for custom configurations
Flot, Warm, Cold site configurations
Available bandwidth scalable to 10 Gbps
70 dedicated workstations that can be expanded to 1200
PCs and/or VoIP handsets
WiFi and VoIP enabled conference rooms and private furnished offices

“During the storms of March and May 2015, Jericho Systems Corporation had issues with building leaks. It was destroying company property and leaking dangerously close to the computer room in our office. Once the leak started endangering our operations, H5 COLO provided assistance. With very short notice, they moved our equipment overnight, during a weekend and got Jericho set up in a safe and secure location. H5 COLO provided extra staff to assist our move, and operations were back up and running seamlessly in a matter of hours.”

- Brynn Mow, Jericho Systems Corporation

AMENITIES

Oversize dedicated freight elevator
Staging area for customer shipment storage
Lodging and numerous amenities nearby
On-site 24/7/365 Network Operations Center
On-site conference facilities
On-site fitness center
Corner Bakery Grab and Go next door

“We were hit by the Saturday, December 26th EF-4 tornado in Garland, Texas, and our server room was falling in on our equipment. We needed colocation space, and we needed it fast. H5 COLO was my first call on Sunday morning, December 27th. By 2 pm that afternoon, H5 COLO provided us assistance with the move into their Disaster Recovery space - which included power, cables, equipment and internet. We were up and running that evening!”

- Jeff Patel, Foursquare Healthcare